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Each month, Australian bookmaking legend Tom Waterhouse publishes a newsletter from Waterhouse VC, his gaming and wagering-focused venture capital fund.

Since inception in August 2019, the fund has achieved a gross total return of 2,510% through to 30 November 2023.

In collaboration with NEXT.io, the November edition of Waterhouse VC looks at monopoly operators and whether an exclusive operating environment has a negative impact on the customer experience.


Mr Monopoly

A $10 coffee? It is surely too much, but if you are the only cafe in town, you have pricing power – and people love coffee.

And so it is in regulated wagering markets, where monopolies commonly exist. They have significant advantages in that they offer exclusive products, have widely trusted brands and a strong relationship with government and industry.

However, due to a lack of competition and a limited product offering, it can sometimes lead to a suboptimal outcome for consumers.

Some examples of monopolies are provided below:

Happy Valley

Established in 1884, the HKJC has a rich history rooted in horse racing. The club’s inaugural races were held at Happy Valley.

The club actively contributes to charitable causes, becoming a hallmark of its identity and position in Hong Kong’s economic landscape. In 1959, regulatory changes through the Betting Duty Ordinance expanded the HKJC’s scope to allow off-course betting.

The HKJC incurs a 50% duty on its gross margin from football, whilst the duty on racing reaches up to 75%. In the 2022/23 fiscal year, the HKJC gave back $4.6bn to the community.

This comprised $3.7bn contributed to the government in the form of duty, profits tax, and Lotteries Fund contributions, along with $0.9bn in donations to charities.

B2Bs and monopolies

At Waterhouse VC, we focus on B2B suppliers that provide a critical or innovative service to wagering operators.

Nearly every wagering operator requires odds pricing, trading and risk management, player account management (including KYC/AML compliance), customer engagement and marketing services.

Similarly to other operators, monopolies benefit significantly from technological advancements in the industry, closely monitoring trends in product offering, and integrating with innovative B2B products.

There is a huge opportunity for B2B suppliers to integrate with monopolies. For example, Voxbet (one of our portfolio companies – see more here) has had PMU as a client for seven years.

If monopolies maintain a modern technology stack and are permitted to develop a full product offering, it could give them the technological capability, product offering and great customer experience required to expand their already well-known brand outside of their domestic jurisdiction to effectively operate in more competitive regulated markets.

Geographical expansion would also allow them to increase their tax contributions and charitable activities in their home country.

By applying their domestic experience, product offering and technology stack to other markets, monopolies could echo Flutter’s global strategy.

Flutter developed its expertise in the UK through Paddy Power before expanding to Australia (Sportsbet), the US (FanDuel) and globally (‘local heroes’ including Sisal and MaxBet).

The company has cultivated market-leading global wagering businesses by leveraging its expertise and resources in product development, customer insights and data analytics.

They have effectively taken advantage of operational leverage, leading to a ‘flywheel’ effect:

Bleeding out to unregulated operators

On 5 September,

following its annual general meeting, the HKJC specifically highlighted the leakage that has been occurring as wagering volumes shift towards unregulated operators:

“In the digital age, the club faces significant competition from illegal bookmakers who pay no tax, and from overseas sports betting bookmakers who operate under very low tax regimes. Illegal and overseas betting operators are already earning profits in excess of HK$15bn a year from Hong Kong customers. If betting duty rates increase the Club would face a significant decrease in income and would be less price competitive. As a result the Club would be unable to invest for its future.”

Taxation revenue leakage is occurring throughout regulated wagering markets.

For example, in the US, it is estimated that unregulated operators attract annual bets totalling $510.9bn from Americans.

This leads to a substantial loss of $44.2bn in gaming revenue for the regulated betting industry and a loss of $13.3bn in tax revenue for state governments.

Filling gaps in product to grow monopolies

Relying solely on their monopoly position is not an optimal strategy for monopolies, particularly in the context of increasingly accessible unregulated wagering.

Unregulated wagering will compel monopolies to engage in at least some level of competition and they must deliver an attractive product offering and customer experience.

As regulated monopolies face continued pressure from unregulated operators, they must consistently innovate to retain and attract customers.

In markets where some wagering products are banned (such as iGaming and sports outside of football in Hong Kong; or iGaming and in-play wagering in Australia), introducing a monopoly licence covering product gaps could significantly reduce leakage to unregulated operators whilst increasing taxation and charitable donations.

This would also protect bettors as unregulated markets generally provide lower levels of consumer protection.

If a monopoly operator is unable to provide a comprehensive range of wagering products within their domestic jurisdiction (including pre-match sports, in-play sports, racing, iGaming, lottery, and bingo), unregulated operators seize the opportunity to attract customers and further enhance their own ‘flywheel’.

In this scenario, monopolies are not maximising their potential domestically – let alone internationally.


For wholesale investors interested in following wagering and gaming industry news and trends, please follow our updates on Twitter (@waterhousevc) or through our website at WaterhouseVC.com.

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